FAQ & Privacy.

Information you provide

When you use our contact, business placement, or event inquiry forms, we may collect your name, email address, phone number, business or organization name, business or event address, event details, messages, and any files you choose to upload. When you place an online order, Stripe collects the contact, billing, shipping, and payment details needed to process it; we can access order and fulfillment information through Stripe.

Machine support information

If you report a machine or payment issue, we may collect the machine location, transaction date and approximate time, a description of the issue, and supporting photos or other information you voluntarily provide. For a reported failed vend, we may also review available machine records and footage to assess what happened.

Website and technical information

Our website and its service providers may collect information needed to operate, secure, and improve the site, such as IP address, browser type, device information, pages visited, and approximate usage information.

Location information

If you choose to use a location-based feature, your browser may request permission to access your device's location. You can decline or withdraw that permission through your device or browser settings.

We do not ask you to submit full payment card numbers, passwords, or other sensitive payment credentials through our website's contact forms.

We use information as reasonably necessary to:

• Process, review, and fulfill online orders and refunds.
• Respond to questions and support requests.
• Review business and event placement inquiries.
• Operate and secure our website.
• Troubleshoot technical or machine-related issues.
• Maintain records of inquiries and communications.
• Comply with applicable legal obligations.

We will not use a contact or partnership inquiry as consent to receive unrelated promotional emails. If we introduce optional marketing communications, we will provide the appropriate choice and unsubscribe method.

Replit hosts this website and its PostgreSQL database and private App Storage. Information submitted through our forms, including optional photos, is stored through those services so we can review inquiries and respond. We do not currently use an email delivery provider for form notifications.

Stripe hosts the online payment page and handles payment card information. TCGMRT uses Stripe order details to reconcile and fulfill purchases. The online shop receives product listings from an external product feed; your payment details are not sent to the feed through our catalog requests. The Chase Board uses TCG Tracking for card images, product details, and market information. Following links to maps or other external websites may take you to providers with their own privacy practices. Payment processing at physical machines may involve separate providers.

Our website and service providers may use cookies or similar technologies needed for site operation and security. We do not currently use advertising pixels or nonessential analytics cookies on this website. If that changes, we will update this policy and provide any choice required by law.

We share information with service providers only as needed to operate the website, store inquiries, review machine issues, or provide support. We may also disclose information when required by law or reasonably necessary to protect our rights, customers, or services. We do not sell personal information or use inquiry details for targeted advertising.

We retain inquiries and related records for as long as reasonably necessary to respond, keep relevant business records, resolve disputes, and comply with applicable law. We do not currently use a fixed retention period for inquiries. We review deletion requests in light of these obligations.

We use reasonable administrative and technical measures designed to protect information handled through our website.

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You may choose not to submit optional information through our forms. You may control location permissions through your browser or device settings.

To ask about information you submitted or request access, correction, or deletion where applicable, use our Contact page. Select "Other" and put "Privacy request" in the subject. We will review requests under applicable law and any relevant recordkeeping obligations.

Our website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child under 13 has submitted personal information to us, contact us using the privacy contact method listed above.

We may update this Privacy Policy to reflect changes to our website, services, or legal obligations.

When we make changes, we will update the effective date displayed at the top of this page.

Grind Time LLC, doing business as TCGMRT, is registered in North Carolina, United States. For privacy-related questions, use our Contact page and select "Other."